ione club FAQ

No. We at ione club permit only one active account per person. Multiple accounts by the same user violate our terms and may result in account suspension and funds forfeiture. We use identity verification to detect duplicate registrations. If you have forgotten your password or believe your account is compromised, contact our support team instead of opening a new account. Account recovery is faster than re-registration and protects your funds.

Account opening on ione club takes four steps. First, visit our registration page and enter your phone number or email, then create a password. Second, submit your national ID or passport photo and proof of address (utility bill, bank statement). Third, wait for our team to verify your documents—this typically takes a few hours during business hours, or up to one business day outside peak times. Fourth, once approved, log in and make your first deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet or direct bank transfer through mobile banking, local payment, online payment or e-wallet. You can then access Liga 1 markets, live-dealer tables and slot games.

Yes. We at ione club accept direct bank transfers from all four major Indonesian banks: mobile banking, local payment, online payment and e-wallet. You can deposit or withdraw using your bank's mobile app or online portal. Simply enter our account details (displayed in your ione club deposit screen) and confirm the transfer. Processing times vary by bank—most transfers complete within one to two business hours, though some may take longer during high-volume periods such as Idul Fitri or major Liga 1 match days. We also accept mobile banking, local payment, online payment, e-wallet, mobile banking and local payment for faster mobile payment options.

We at ione club provide an attractive welcome offer for newly verified accounts. The offer terms vary and are confirmed during your account verification process. We do not advertise fixed bonus amounts upfront; instead, we show you the specific terms once your identity is confirmed. All offers include terms and conditions—read them carefully before accepting. Offers may have minimum deposit requirements, game restrictions or time windows. If you have questions about current promotions, contact our support team via email or the in-app help menu.

If your deposit or withdrawal does not complete, first check your payment provider or bank account to confirm the money left your account. If a debit occurred but ione club did not receive the funds, contact our support team with the transaction ID or reference number. We can trace the transfer through online payment, e-wallet, mobile banking, local payment, online payment, your bank or e-wallet and reverse the charge if necessary. Most lost transactions are resolved within two to three business days. For withdrawals, verify that your registered withdrawal address matches your payment account—mismatches cause delays. Never attempt the same transaction twice; contact support first to avoid duplicate charges.

We at ione club cover major football leagues and tournaments. Our sportsbook includes Liga 1 Indonesia matches throughout the season, Piala Indonesia knockout rounds, Piala AFF tournaments, Champions League European fixtures, Premier League English matches, La Liga Spanish league, and international tournaments such as the Piala Asia and World Cup qualifying rounds. We also offer markets on MotoGP and badminton events. Live scores update in real time during matches. Game rules, settlement timelines and market restrictions are detailed in our full Terms and ConditionsMarkets may close or change during peak periods such as Idul Adha or major fixture congestion.

We at ione club encrypt all account data and payment information using industry-standard protocols. Your identity documents, verification status, deposit history and withdrawal records are stored securely and never shared with third parties except as required by law. We use your data only to verify your identity, process transactions, prevent fraud and comply with regulations. For details on data retention, sharing and your privacy rights, read our full Privacy PolicyYou may request a copy of your data or ask for account deletion by contacting our support team. Deletion requests may take up to 30 days if your account has pending transactions.

Contact our support team using the email form in your ione club account dashboard or by logging into the in-app help menu. We provide English-language support and typically respond to emails within one to two business days. Urgent issues—such as account lockouts, fraudulent activity or payment errors—may be escalated for faster resolution. Include your account email, username and a clear description of your issue in every message. For account-specific requests (password resets, withdrawal address changes), we may ask you to verify your identity before proceeding. During major holidays such as Idul Fitri or Imlek, response times may be longer.